Payment, Date Changes and Cancellation

PilavTour (Pilav Destination Management MChJ) is the tour operator responsible for delivering your trip. Unlike a booking agent, we are the principal party to your contract: we accept your payment directly, and we are the ones who process any change, cancellation or refund, under the terms below — not a third party acting on our behalf. Days are counted back from the first day of your tour.

When you pay

When	What you pay
60 days or more before the start	Nothing. The booking holds without a card or a deposit — we only need your name, email and the number of travellers.
From day 59	$100 per person within 3 banking days, with each traveller’s passport details and your arrival flight number. If it does not arrive, the booking is cancelled automatically.
By day 30	At least 70% of the package price in total.
On the first day of the tour	The remaining 30%, on the spot, before the first service.
Booked fewer than 30 days ahead	70% within 3 banking days, the remaining 30% on the spot.
Booked fewer than 10 days ahead	100% within 3 banking days.

With the 70% payment we take a card as a guarantee. It covers only the unpaid 30%: it is charged only if you do not arrive, and never for damage, deposits or extras.

Seats on Uzbek trains go on sale exactly 60 days before departure. Until then there is nothing for us to buy, so there is nothing for you to pay.

Changing your dates

Moving your trip comes first: it is usually cheaper than cancelling, and up to 60 days before the start it is free.

When you tell us	Change fee
60 days or more before the start	Free.
59 to 8 days	20% of the amount paid by the day you tell us.
7 days or less	No date change; the cancellation terms apply.

The new date must be within 6 months of the original one.
You can move to any available tour, not only the one you booked.
If the new trip costs more, you pay the difference; if it costs less, the difference stays with you as credit for 12 months.
Up to two date changes per booking.
The whole group moves together; within 30 days of the start a booking is not split between departures.

Cancelling

When you cancel	What we keep
60 days or more before the start	Nothing is kept.
59 to 31 days	$100 per person (the deposit).
30 to 15 days	50% of the package price.
14 days or less	What you have already paid (70%). Nothing more is charged and nothing is refunded.
A no-show	100%. The unpaid 30% is charged to the card guarantee.
We cancel, or cannot provide a service	A full refund of everything paid, including the deposit and any date-change fee.

Refunds are paid within 14 working days of the cancellation being confirmed. Bank transfer refunds may take an additional 3–7 business days to appear in your account depending on your bank; card refunds appear on your statement within 5–10 business days. International transfer fees charged by intermediate banks during the original payment are not refundable.

How to change or cancel

Email hello@pilavtour.com. The date that counts is the date we receive your written request, not the date you sent it. Please include:

Your full name and booking reference
Tour name and start date
The new dates you would like, if you are moving the trip
Your preferred refund method, if you are cancelling (back to the original payment source by default)

Traveller details and name changes

Passport details come with the first payment: each name in Latin letters exactly as in the passport, the passport number, citizenship, date of birth and expiry date. Train tickets are issued in each traveller’s name.

You can replace a traveller free of charge up to 30 days before the start. Later, only where the railway and the hotels allow tickets and rooms to be reissued, at the actual cost, which we invoice.

During your trip

During the trip a 24-hour line in English and Russian reaches someone who sees your booking, your route and your guide and can approve a change on the spot. Every change is confirmed in writing the same day, with its cost.

Travel insurance

We strongly recommend purchasing comprehensive travel insurance covering trip cancellation, interruption, medical emergencies, and personal belongings. Standard “cancel for any reason” policies often cover cancellation fees that fall outside this policy. Most insurance providers require you to purchase coverage within 14–21 days of making your first payment.

Questions

If anything in this policy is unclear, please email us at hello@pilavtour.com before booking. We'd rather answer your questions upfront than handle a misunderstanding later.

Last updated: October 4, 2026. See also our FAQ and Privacy policy.