Terms
Plans change. Here's exactly how we handle cancellations and refunds — no surprises.
PilavTour (Pilav Destination Management MChJ) is the tour operator responsible for delivering your trip. Unlike a booking agent, we are the principal party to your contract: we accept your payment directly, and we are the ones who process any cancellation or refund, under the schedule below — not a third party acting on our behalf.
The applicable charge is based on how many days before your tour start date we receive your written cancellation request.
| Days before tour start | Cancellation charge |
|---|---|
| 30 days or more | No charge — full refund |
| 29–15 days | 50% of the tour price |
| 14–10 days | 75% of the tour price |
| 9–0 days | 100% of the tour price |
Please send your cancellation request by email to hello@pilavtour.com. The cancellation date is the date we receive your written request, not the date you sent it. Please include:
We process refunds within 14 business days of confirming the cancellation. Bank transfer refunds may take an additional 3–7 business days to appear in your account depending on your bank. Card refunds appear on your statement within 5–10 business days. International transfer fees charged by intermediate banks during the original payment are not refundable.
If the tour cannot proceed due to circumstances beyond our control — including but not limited to natural disasters, government travel restrictions, border closures, war, or epidemics — we will either reschedule your tour at no additional cost, or refund all recoverable costs. Non-recoverable third-party costs (such as non-refundable flight tickets booked separately) remain outside our control.
We strongly recommend purchasing comprehensive travel insurance covering trip cancellation, interruption, medical emergencies, and personal belongings. Standard “cancel for any reason” policies often cover cancellation fees that fall outside this policy. Most insurance providers require you to purchase coverage within 14–21 days of making your booking deposit.
Date changes, name changes, or itinerary modifications are subject to availability and any difference in cost. Changes made 30+ days before the tour start date typically carry no fee. Changes within 30 days may be treated as a cancellation and rebooking under the terms above.
Failure to arrive on the tour start date without prior written notification is treated as a same-day cancellation, with a 100% cancellation charge.
If anything in this policy is unclear, please email us at hello@pilavtour.com before booking. We'd rather answer your questions upfront than handle a misunderstanding later.
Last updated: July 24, 2026. See also our FAQ and Privacy policy.